Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. You must initiate the return process within 30 days of receiving your order. Items that are damaged, altered, or show signs of use are not eligible for return. We reserve the right to refuse returns that do not meet these criteria.
How to Initiate a Return
To start a return, you must contact us via email at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Returns must be requested within the specified return window to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Processing Returns
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your return within 7-10 business days. You will receive a confirmation email once your return has been processed. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide you with the necessary information to help you make an informed decision.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. Our customer service team is available to assist you with any inquiries related to returns, refunds, or exchanges. We aim to respond to all emails within 1-2 business days.